Frequently Asked Questions ( FAQ's )

If you have NDIS questions that are not covered by the following frequently asked questions, we can support you with a free NDIS consultation, contact us today.

What is the NDIS?

Q.What is the National Disability Insurance Scheme ( NDIS )?

A.

The National Disability Insurance Scheme (NDIS) is designed to empower people with disability to work towards goals and to identify the disability related support they need to meet those goals; it Provides participants of the scheme to choose where they would like to buy their supports and services.

Q.Who does the NDIS support?

A.

The NDIS supports:
• people with a permanent disability and children with developmental delay; their family and carers, by funding reasonable and necessary support for each person’s unique needs
• all Australians, by providing a safety net for anyone who acquires a disability in the future.

Q.What services and support can people access under the NDIS?

A.

The NDIS will provide funding for ‘reasonable and necessary’ support, services and equipment to assist a person to achieve their goals.

Q.What does the NDIS mean for my Carer?

A.

The NDIS acknowledges that carers and Family Members need support so the person with disability has the support they require,allowing them to live their lives.
This may mean:
• additional support at times when family or carers are at work.
• ‘respite’ for the person, where they can undertake activities independently of family.
• building capacity to ensure the person’s needs reduce over time, or
• provision of equipment or technology that increases independence and reduces reliance on others.
NDIS plans will usually address the full support need of the individual’s life, this includes maximising outcomes for the person, their support network.

What does the NDIS fund?

Q.What is the National Disability Insurance Scheme?

A.

The National Disability Insurance Scheme (NDIS) is designed to empower people with disability to work towards goals and to identify the disability related support they need to meet those goals; it Provides participants of the scheme to choose where they would like to buy their supports and services.

Q.Who does the NDIS support?

A.

The NDIS supports:
• people with a permanent disability and children with developmental delay; their family and carers, by funding reasonable and necessary support for each person’s unique needs
• all Australians, by providing a safety net for anyone who acquires a disability in the future.

Q. What services and support can people access under the NDIS?

A.

The NDIS will provide funding for ‘reasonable and necessary’ support, services and equipment to assist a person to achieve their goals.

Q. What does the NDIS mean for my Carer?

A.

The NDIS acknowledges that carers and Family Members need support so the person with disability has the support they require,allowing them to live their lives.
This may mean:
• additional support at times when family or carers are at work.
• ‘respite’ for the person, where they can undertake activities independently of family.
• building capacity to ensure the person’s needs reduce over time, or
• provision of equipment or technology that increases independence and reduces reliance on others.
NDIS plans will usually address the full support need of the individual’s life, this includes maximising outcomes for the person, their support network.

What does the NDIS fund?

Q. Are there set package amounts for NDIS plans?

A.

No, there are not set package amounts. A NDIS plan Focuses to give Individuals of the scheme the supports they need to enjoy their freedom and independence, reducing their need for support from families and carers. The cost of the package is differing from person to person and is determined thorough the assessment process of the National Disability Insurance Agency.

Q.What does the NDIS fund?

A.

The NDIS funds the reasonable and necessary disability related support and services that participants require to meet their needs and goals.

Q.What does 'reasonable and necessary' support mean?

A.

The NDIS will fund ‘reasonable and necessary’ supports needed to meet your needs and achieve your goals. Reasonable and necessary supports must:
• be identified in the NDIS plan as helping the participant to achieve your goals.
• be related to the individual’s disability.
• help Participants take part in the community or to find paid work.
• not include day-to-day living costs not related to the Participant’sdisability.
• represent value for money.
• be beneficial to you and be proven to work (tried and tested), and
• consider informal family, carer and community support that is available to you.

Q. Will I get the same level of support as I get now once I get the NDIS?

A.

A NDIS plan is based on goals of individuals and what they wish to achieve from the funding. This is determined through and independent assessment. Contact the NDIA on 1800 800 110. You should talk about the supports you have and need in your planning meeting to get those consideration.

To make the most of your NDIS planning meeting, it’s important to get prepared, including understanding what you receive now and any additional supports you might need.

Q. Does the NDIS fund education?

A.

Depending on your goals, the funding in your NDIS plan may include capacity funding which supports skill building, training, learning, capacity building, accessing employment, improving health and wellbeing and support coordination.

Q.Does the NDIS fund medication?

A.

Medication is not usually funded in NDIS plans. Medication falls under the responsibility of the health system and therefore would not be an NDIS funded item.

Q.Does the NDIS fund transport?

A.

Under the NDIS, the Centrelink Mobility Allowance is replaced by funding for transport needs related to a person’s disability in their individual NDIS plans.

Make sure that you think about your transport support needs when you prepare for your NDIS planning meeting. Transport support might include funding for taxis or buses, or travel training to build your skills and reduce the need for support in the future.

The NDIS does not fund everyday expenses such as public transport.

Q.Does the NDIS fund equipment?

A.

Yes, as long as the equipment is a reasonable and necessary support to help you achieve your NDIS goals.

Assessment to identify the appropriate equipment or technology, writing reports and prescriptions, the equipment purchase itself and fitting of equipment when delivered may all be funded by the NDIS.

You will also need to consider repairs and maintenance of equipment and whether people working with you will require special training to use the equipment or technology.

Q.Does the NDIS fund respite?

A.

Depending on a person’s goals, under the NDIS, temporary supports that are different from usual arrangements, such as respite, may be funded under ‘Short-Term Accommodation’ (STA) which is a core support. This may include short stays in a group facility (Short-Term Accommodation) or additional in-home support.

Find out more about our respite service contact us on 94936982.

Q.Who is eligible for the NDIS?

A.

Eligibility for the NDIS depends on where you live and the nature of your disability.

Q.What happens if I am aged over 65?

A.

People aged over 65 currently accessing funded disability support will continue to receive support under legislated continuity of support agreements, unless they choose to move across to aged care or health services or support.

People who acquire a disability after the age of 65 are not eligible for the NDIS and will be supported by aged or health care services, consistent with current arrangements.

Q.How do I know if I am eligible for the NDIS?

A.

Eligibility for the NDIS depends on factors such as whether a person lives in a NDIS transition area, and the nature of their disability. Find out more about how you can find out if you are eligible for the NDIS.

Q.What is an NDIS plan?

A.

A NDIS plan outlines a person’s goals and the disability related services and support that will help them to achieve those goals. It describes the funded supports they will receive from the NDIS.

Q.What should I prepare for before my NDIS planning meeting?

A.

To make the most of your NDIS plan you need to prepare for your planning meeting.

Q.Who are planners?

A.

Planners are staff nominated by the NDIS who work with you to identify your goals and the supports you need to achieve your goals. These could be called NDIS planners or Local Area Coordinators (LACs).

The planner will contact you to arrange a time for your NDIS planning meeting. At the planning meeting they’ll work with you to create an individualised NDIS plan by asking questions about your life.

Q.What if I am not happy with my NDIS planner?

A.

You have the right to provide feedback to the NDIA about your planner, and if you do not feel comfortable with your planner, you can ask the NDIA for another person to work with you instead.

Q.Can I change my NDIS plan?

A.

Yes, only if your needs or circumstances change significantly, you can ask to review your plan earlier than the usual 12-month review period. The NDIS or a LAC can help you through the process to request a change to your plan.

A significant change where you could contact the NDIS and ask for an early review might be if your parent or immediate carer need to go to hospital for a while and will not be at home to support you.

Q.How long does an NDIS plan go for?

A.

Although NDIS plans usually run for 12 months, you can ask for a shorter NDIS plan if you think your needs might change significantly during that time. Or you can ask for a longer plan, say for two years, if you think your needs will stay the same.

With about six weeks in a NDIS plan, the participant is contacted for a plan review process to work on their next NDIS plan. Plan reviews are important in making sure you get the support you need to achieve your goals. It will help ensure your NDIS plan continues to meet your needs as they change.

Q.What happens in an NDIS plan review?

A.

A NDIS plan generally runs for 12-months, so with about six weeks to go participants undertake a plan review process to work on their next NDIS plan.

A representative from the NDIS, possibly the person who helped develop your first NDIS plan (maybe a Local Area Coordinator) will contact you to start the plan review process, and development of your second NDIS plan.

The plan review discussion may not be as long and detailed as your initial NDIS planning discussion. However, it is still worth giving some thought before your review discussion as to how your first NDIS plan has gone for you.

Q.How can Carepro Disability Service support me under the NDIS?

A.

Carepro Disability Service can support you to prepare for your NDIS planning meeting, to help you to make the most of the NDIS. We can also help you understand and implement your NDIS plan once you receive it.

Our Support team can answer your NDIS or Carepro Disability Service questions no matter what stage of your NDIS journey you are at.

When you receive your NDIS plan, Carepro Disability Service can support your NDIS goals with our wide range of tailored, flexible, and quality services. We are a disability specialist, and we know the NDIS – we have been supporting participants from the early days of the scheme. Find out more reach out to our support time via Chat, email, social media, phone or in person.

Q.What is a Local Area Coordinator (LAC)?

A.

A Local Area Coordinator (LAC) is someone who will work with many NDIS participants to confirm or assess their eligibility, undertake NDIS planning, and review supports in NDIS plans when they are reviewed.

Q.Who are the Local Area Coordinators (LACs) in each area?

A.

North east Melbourne, Hume Moreland and Bayside Peninsula In North East Melbourne, Hume Moreland and Bayside Peninsula the Brotherhood of St Laurence is providing Local Area Coordinator (LAC) services. The Brotherhood of St Laurence supports people to access the NDIS or access community and mainstream services.

You can contact the Brotherhood of St Laurence NDIS team by phone, email or visiting one of their offices
Phone: 1300 BSLNDIS (1300 275 634)
Email: ndis.info@bsl.org.au


Loddon
In the Loddon region, Intereach is providing Local Area Coordinator (LAC) services. Intereach supports people with disability in Campaspe, Central Goldfields, Greater Bendigo, Loddon, Macedon Ranges and Mount Alexander, to access the NDIS or access community and mainstream services.
You can contact the Intereach team by phone, email or visiting one of their offices.
Phone: 1300 968 140
Toll free: 1300 488 226
Email: lac_loddon@intereach.com.au
Central Highlands, Ovens Murray, Wimmera South West, Barwon, Inner East Melbourne, Inner Gippsland and Outer East Melbourne
In Central Highlands, Ovens Murray, Wimmera South West, Barwon, Inner East Melbourne, Inner Gippsland and Outer East Melbourne, Latrobe Community Health Service is providing Local Area Coordinator (LAC) services. Latrobe Community Health is supporting people with disability in these areas to access the NDIS or access community and mainstream services.
You can contact the Latrobe Community Health NDIS team by phone, email or visiting one of their offices.
Phone: 1800 242 696
Email: info@lchs.com.au

Q.Can I get support in the NDIS planning process?

A.

When you start your NDIS journey, it is a good idea to identify whether you need support for the process. If you do, then think about a person who knows you well and who can assist you to prepare for your planning meeting. You might also want to ask them to attend your planning meeting with you.

This person might be a family member, friend, or an advocate – someone who knows you well, can provide some background about your needs and can make sure the planner gets the right information about you, your goals, and needs.

Q.Who can help me to use and coordinate the funded supports in my NDIS plan?

A.

When you go through the planning process with the NDIS, let them know if you need some support to implement your plan. There are three levels of support coordination that might apply to you.
Carepro Disability Service can also support you when you get your NDIS plan. We are Provide free consultationto help you to understand what’s in your NDIS plan.

Q.how manage the funds in my plan?

A.

Managing the funds in your NDIS plan means how will the service providers and supports be paid - you will be asked how you want your funds managed at your planning meeting. You can choose from:
• self-managing.
• a financial intermediary known as Plan Managing agency
• the NDIS (also known as Agency managed) or
• a combination of the above options.

Q.Can I self-manage my NDIS plan and how can I set it up for Self-manage?

A.

Yes, you can self-manage your funding under the NDIS. This is a decision you need to make before your planning meeting, as the planner will ask you how you want your plan managed.

If you self-manage your NDIS funds, you need to pay the service providers yourself, and keep your own records. The NDIS have resources that can help you to self-manage your plan.

Q.Can I directly employ my own staff and Contractors?

A.

If you self-manage your NDIS funding you can employ anyone, even if they are not a NDIS registered provider - but you need to ensure that you make arrangements for insurance and staff entitlements such as long service leave.

If you choose a service provider who is not registered with the NDIS, you should ensure you are satisfied that they can offer an appropriate level of quality and safeguards.

There is information available from NDIS about how to self-manage a NDIS plan and there will be more information about how you can employ your own staff in the Quality and Safeguards framework which is being rolled out in Victoria in 2019.

What do I need to know about engaging service providers to deliver my NDIS supports?

Q.Can I choose any service provider?

A.

Yes, you can choose who delivers your support and services under the NDIS – you have full choice and control. but you can only choose a non-NDIS registered provider if you are self-managing the funds in your NDIS plan.

Many providers are NDIS registered. This means they have had to meet criteria set out by the NDIS, including business registration and insurance, and a commitment to meeting quality and safeguards standards.

Carepro Disability Service is a registered NDIS service provider. You can find other NDIS registered providers on the NDIS website.

Q.Why should I choose a NDIS registered provider ?

A.

If a service provider is a registered NDIS provider, this means they have signed up to the NDIS terms of business and national quality and safeguards standards.

Carepro Disability Service is a NDIS registered service provider.

NDIS registered providers also have to comply with a number of laws, guidelines, policies and service standards, which non-registered providers may not comply with.

The NDIS has a list of registered providers available on their website.

Q.How can I find appropriate providers in my area?

A.

The NDIS has a list of registered providers available on their website.

Q.Can I use the same service provider For other services?

A.

Yes, you can continue to use your current provider for all or some of the support in your NDIS plan.

If you choose Carepro Disability Service, you can set up your Carepro Disability Service supports under your NDIS plan by contacting us on (03) 9492 6982 or you may email us

Q.Can I continue using my existing service provider when I get my NDIS plan?

A.

Yes, to continue with your existing service provider, you still need to contact your provider to enter into a Service Agreement with them before your supports can commence with NDIS funding.

Q.What if I don't like the service provider that I choose?

A.

You can change service providers during your plan. You will need to check your Service Agreement to find out what notice period you need to provide.

If you choose to change providers, then you will be responsible for engaging an alternative provider. If you are funded for Support Coordination in your plan, a Support Coordinator can help you do this.

Q.What is a Service Agreement ?

A.

A Service Agreement is a contract between you and the service provider, which will outline how they will deliver the supports in your NDIS plan.

Q.What if I am not happy with my current NDIS plan ?

A.

If you are not happy with your approved NDIS plan, you can discuss your concerns with your NDIS representative.

You can also go through a review process with the NDIS. This process is outlined in your plan cover letter.

If you are still not happy following the NDIS internal reviews process, you can appeal to the Administrative Appeals Tribunal.

Q.What can I do if I am not happy with the NDIA ?

A.

If you are not happy with the service or support provided by the NDIA, or with your plan or planner, you should firstly follow the NDIA’s complaints process.

The NDIA complaints procedure states that you will be called about your complaint within two business days and that it aims to resolve all complaints within 21 days. If you are still unhappy with the outcome of the complaints process, you can contact the Commonwealth Ombudsman.

You can also contact the Disability Services Commissioner if you have a complaint about your plan or planner.

Q.What if I am not happy with the service or supports, I receive from my NDIS service provider?

A.

If you are unhappy with the service you have received for supports funded in your NDIS plan, the first step is to follow your provider’s feedback and complaints processes.

If your service provider is Carepro Disability Service, find out how to provide feedback or lodge a complaint to Carepro Disability Service.

If you are unhappy with the outcome of the discussion with your service provider, you can take your complaint to a number of different external agencies, such as the Disability Services Commissioner.

You can also choose to go directly to the Disability Services Commissioner, or another relevant external agency first.

Q.What supports and service are available for children with learning difficulties and Autism?

A.

At Carepro Disability Service we provide a unique package to parents and children as part of an intervention program with qualified early childhood educators and therapeutic staff, for full details you can view our Early Childhood Intervention Programs